Terms & Conditions

To secure your event date with us, a 50% holding deposit is required. The remaining 50% balance must be paid 7 days prior to the event. We reserve the right to cancel your booking if the deposit is not paid within this timeframe.

At the completion of the event, a final invoice may be sent for any additional guests, staff hours or equipment hire. This must be paid within 7 days. We reserve the right to include an interest charge of 20% per annum for monies outstanding after 7 days. If your booking is within 2 weeks, full prepayment will be required at the time of booking.

We accept payment by Electronic Funds Transfer or Credit Card. Payments made by credit card incur a processing surcharge of 2% of the total invoice. GST and other taxes will be shown separately on invoices where applicable.

If you need to cancel or postpone your event, please contact us as far in advance as possible in writing.

Cancellations: cancelled up to 28 days prior — 50% of the deposit refunded; within 28 to 8 days prior — deposit non-refundable; within 7 days prior — charged in full.

Postponements: up to 28 days prior — 90% of your deposit transferred (10% non-refundable admin fee); within 28 to 8 days prior — none transferred; within 7 days prior — charged in full. Postponements must be re-booked within 12 months of the original date.

We require confirmation of final minimum guest numbers no later than 7 business days prior to the event, for which you will be billed. From this date we cannot accept decreases but will accept increases up to 3 business days prior to the event.

Our menus contain allergens and are prepared in kitchens that handle sulphites, gluten, wheat, tree nuts, peanut, crustacean, egg, fish, lupin, milk, mollusc, sesame and soy, among others.

Whilst all reasonable efforts are taken to accommodate guest dietary needs, we cannot guarantee that our food will be allergy free. As a condition of engaging our services, we exclude all liability, including in negligence, for any harm or loss arising from the presence of allergens in our food.

We have a zero tolerance for any inappropriate or disrespectful behaviour toward any of our staff or suppliers. We reserve the right to refuse catering services for future bookings should there be any misconduct.

Upon confirmation of your order for an event, whether written or verbal, we will deem this as an acceptance of our terms and conditions. A deposit forms a confirmation of an event booking or order. In these terms and conditions, “we”, “us” and “our” refer to the Library Cafe.